Full payment is required to secure a booking. No payment no booking.
All changes and cancellations must be made via email. admin@busbook.co.za
Time Changes:
Changes can be made up to 3 days (72 Hours) prior to your departure time at a cost of R250 per change.
Date Changes:
Changes can be made up to 3 days (72 Hours) prior to your departure time at a cost of R250 per change.
Departure/Destination Change: All departure / destination address changes will be seen as a full cancellation of your booking and Cancellation Fees will apply.
Cancellations:
All bookings will occur a cancellation fee if the booking is cancelled at any time.
15%: 30+ days prior to departure date.
50%: 15+ days prior to departure date.
100%: 6 days prior to departure date.
Proof of payments must be sent to admin@busbook.co.za
No vehicle will be released without the full payment received.
All cancelations must be done in writing.
The service provider reserves the right to change or charge a cancellation fee and/or refund at their discretion.
The service provider reserves the right to recover from the client any costs or charges incurred from suppliers due to cancellation. Were the service provider sub-hiring the services of an outside supplier on the client’s behalf, the cancellation charges applicable to that supplier shall apply. The service provider will only issue a refund after the cancelation policy has been applied. All refund requests must be made in writing and sent to admin@busbook.co.za. The service provider will start the process of a refund once the service provider receives: A refund request, Proof of banking details, with a bank stamp, in the hirer’s name.
Additional charges may be levied for the following:
* Excessive waiting periods! If a vehicle have to wait longer than 15min, than the confirmed departure time, there will be a fee of R300.00 per 15min levied.
* Any damages to vehicles, because of negligence or disorderly behavior by the passengers.
* Cleaning charges where the vehicle was returned with an excessively dirty interior.
* Any damages or loss suffered by the service provider due to the failure to return the vehicle on the agreed return date.
* All fines, legal costs and any unforeseen costs payable for a violation assessed against the vehicle and/or owner thereof except were caused through the fault of the service provider.
* Services not stipulated in the original quotation.